ApanaClinic is a state of the art Telemedicine platform offering
  • 24*7 and on-demand High Quality Healthcare.
  • Access to highly qualified doctors across a variety of specialities.
  • Technology enabled health care through Email/SMS/Web Chat/Video based consultations.
  • Access your health records any-time, anywhere through our cloud based Electronic Health Record system (Cloud-EHR).
  • Upload any external reports and prescriptions to maintain a consolidated health record on ApnaClinic..
  • Self Service sign up by accessing our patient portal and entering your personal details such as username, password, first name, last name, mobile no etc.
  • Verify your email id and mobile no through clicking on the verification email link and entering the OTP sent to your mobile in the page.
Once you login, you will be able to
  • View/edit your profile.
  • Update your contact information and reset password.
  • Enter medical history, allergies, current and previous medications, upload reports etc.
Yes, you can add any number of family members or dependents in your profile as a part of your Family Group. You can set up medical profile for dependents and request consults on their behalf.
Yes! If your dependent is a minor child and/or an elderly member of the household, they may or may not have email and mobile phone numbers to hold an independent login. They may not be able to operate the platform by themselves either. In those cases you can initiate the consult on their behalf. But, for other household members, if you want to enable them to independently use the system with their own logins and direct access to the services (without needing to go through your login, email or phone) you can create a login for them as well from their profile in your Family Group.
  • Give a missed call to XXXXXXXXXX from your registered mobile number
  • Request voice or video consult callbacks using Mobile App
  • Send Email from registered email address for non-urgent query/offline consults
  • You can raise queries from your web dashboard for offline/phone/video consultation.
Yes. You can choose what kind of doctor you would like to consult. This details are available at website as well as in the app.
  • It is assigned to our network doctor based on speciality requested.
  • Then Doctor reviews medical Profile info/Case Notes.
  • Our Doctors will call you back within 15 min of the requested appointment time.
  • Consult is through video/voice call.
  • Doctor updates your clinical record.
  • An Email with the summary of your interaction along with your DIGITALLY SIGNED e-prescription and/or any advised lab tests will be sent to you.
  • No. As a policy, we will never prescribe any Schedule X drugs. If our Doctor feels that you may be needing a treatment that necessitates such a class of drug, he/she will refer you to visit an in-person physician clinic as the next step.
  • Our Doctors can/will prescribe OTC or Schedule H drug's after a consultation. But, we have internally established protocols devised by our panel of experts with several decades of collective experience practicing medicine. The list of Schedule H drugs our doctors will prescribe over a Telemedicine consult is governed by these internal protocols and may vary from time to time as we continuously refine/improve our protocols.
  • You get it fulfilled yourself at your local pharmacy.
  • Coming soon --- You can opt for DOOR STEP DELIVERY of medicines through ApnaClinic.
  • Yes! As per the Information Technology Act, 2000 any digitally signed document is tantamount to a physically signed document by the same signer, except in a handful of cases that have been called out. Prescriptions are not in the exclusion list. So, it is a legally valid form of a prescription.
  • The Prescription clearly calls out the Doctors Name, their Medical board registration Id and also shows the digital signature verification on the document.
  • In a scanned physical prescription or even an original one, there is no way to verify that the paper copy is not forged. But, digital/e-prescriptions are by design, the most secure form of documents available today with no possibility of forging. The document's signature is clearly and incontrovertibly assigned to the Doctor who's signature appears in the document. We verify the credentials of the doctors while onboarding them. With this, we can establish that the signature belongs to and was initiated by the qualified doctor who's digital signature appears in the document.
  • We use Government approved vendors of Digital Signature Certificates and use hardware based USB Crypto tokens which provide the highest form of security to these signature certificates.
  • Even the government, as a part of its Digital India initiative has started encouraging and even adopting e-prescriptions in pilot projects in Government Hospitals.
  • If Lab tests are prescribed, you can get it done outside yourself and then upload the test report to our portal.
  • Once any lab reports are uploaded against a customer's profile that is assigned to our Doctor's to review and you will get a proactive consult on it. If the test was in response to a request by a doctor on a particular case, that doctor will be notified of the availability of the requested test result from ApnaClinic and they will review and follow-up with you.
  • Yes, you can upload any reports,photos (such as X Ray slide images),videos (such as 3D Color Echo) and any other Medical reports from the REPORTS tab on your dashboard.
  • We encourage you to upload any reports from your medical history or those ordered through non-ApnaClinic consultations (outside consults) into your health record at ApnaClinic to maintain a comprehensive/consolidated health record with ApnaClinic.
  • We are one of the telemedicine providers to issue valid digital/e-prescriptions fully complying with the digital signature norms of the IT Act 2000.
  • Proactive follow up by doctors to ascertain your progress until resolution of the reported case..
  • Prescription viewing/pill reminders through mobile app.
  • Vaccination schedule/reminders over Email / Andriod / Sms
ApnaClinic is a NON- EMERGENCY medical service provider. If you require URGENT or Emergency Medical care, please visit the nearest ER.
Your Feedback is valuable to us. You can leave your feedback after every interaction session from your web dashboard as well as the mobile app.
  • We would love to hear from you. Please send an email to our customer support.
  • Or, if it is a more urgent issue/need please call +91-XXXXX-XXXXX.
If you are a healthcare practitioner with the requisite qualifications and have a valid registration to practice in any system of medicine in India (Allopathy, Ayurveda, Unani, Siddha, Homeopathy, Dentistry), you can apply to start using our platform by clicking here
You should hold a basic qualification recognized by the Medical Council of India, or the State Medical Councils, or relevant professional regulatory councils, in the medical or dental field that you wish to practice in. Additionally, you should hold a valid registration/licence to practice with the Medical Council of India, State Medical Council or relevant regulatory councils.
No. The healthcare practitioners who wish to use the ApnaClinic platform can practice from anywhere and for any number of hours. You will just need to login to our Telemedicine application on your phone or your laptop/desktop. However, in order to make full use of the ApnaClinic platform, you may need to commit to providing healthcare information and consultation responses to registered patients for a specific period of time (such as a specific number of hours per day/ week/month).
We typically expect that you will spend at least 10 hours on the platform every week, if we allow you access to use our platform. But beyond this, you have the ability to customize and choose your own schedule. You can change them by working with our coordinators as often as you need. However, we do expect that you commit a schedule to us one week in advance as this will help us showcase your availability to our registered/unregistered users in a way that benefits you.
No. We will only have a professional services agreement with you for the time that you commit to us. Since this is a non-exclusive agreement, you are free to practice anywhere else you wish, outside of the time you commit to us.
You can use the services on our platform to connect with patients and provide consults either on your mobile phone or through your laptop/desktop. For mobile phones, you should have Android OS version 4.1 or above (plus a 3G data connection if you wish to provide video consults). If you use a desktop/laptop, it should have a high-quality webcam (inbuilt or external) and a broadband connection (with speed of 3Mbps, or above).
Once you sign the agreement to use our platform and provide us with all the requisite details when applying to us, we will check your qualifications and information (credentials). If we are satisfied, we will then create an account for you and share the login details with you. Post this; our coordinators will get in touch with you to take you through some basic training on how to use the platform. This will be very simple and will hardly take more than 15 minutes of your time.
All payments that have been agreed, as per the professional services agreement with you, for services you render to patients through the platform will be transferred to your bank account at the end of each calendar month. You will be providing us with your bank details at the time of registering on the platform.
You can access a complete record of all the terms and conditions you need to know before registering with us, by reading our TERMS OF USE FOR HCP's and PRIVACY POLICY.