Privacy Policy
Medhekar Healthcare Private Limited. ("ApnaClinic","Company", "We", "Our" or "Us") is theowner of www.apnaclinic.com and the ApnaClinic. mobile application(the URLs and mobile application together referred to as "Websites"and individually a "Website"). The terms 'You' or 'Your' referto You as the user (whether You are a Registered User, Unregistered user or anHCP) of the Website or of the services offered by the Website ("Service").
ApnaClinic. is committed to Your privacy. This privacy policy("Privacy Policy") applies to the collection, use, storage,processing, disclosure and transfer of Your Information (defined below) whenYou use the Website and/or the Services.
1. CONSENT
1.1. By clicking on the "I accept' buttonat the end of page containing the Terms of Use or by providing us Your PersonalInformation or by making use of the features provided by the Website, Youhereby consent to the collection, storage, processing, disclosure and transferof Your Information in accordance with the provisions of this Privacy Policy.
1.2. You acknowledge that You are providingYour Personal Information out of Your free will.
1.3. You have the option not to provide us thePersonal Information sought to be collected. You will also have an option towithdraw Your consent at any point, provided such withdrawal of consent isintimated to us in writing at support@apnaclinic.com. If You do not provide us Your PersonalInformation or if You withdraw the consent at any point in time, We shall havethe option not to fulfill the purposes for which the said Personal Informationwas sought and we may restrict You from using the Website.
2. CHANGES TO THE PRIVACY POLICY
2.1. We may update this Privacy Policy fromtime to time. There is a tab at the end of the Privacy Policy which indicateswhen the Privacy Policy was last updated.
2.2. When We update Our Privacy Policy, thenext time You visit the Website, the Website will provide a message which willintimate You of the amendments to the Privacy Policy. You will be required toprovide Your consent to the amendments before You proceed. If You do not agreeto the amendments, please do not use the Website any further.
3. WHAT PERSONAL INFORMATION IS COLLECTED FROMYOU?
3.1. The kinds of information that We collectabout You include Personal Information and Non-Personal Information. PersonalInformation and Non-Personal Information are collectively referred to as "Information".
3.2. Personal Information is data collectedthat can be used to uniquely identify or contact You. Personal Information forthe purposes of this Privacy Policy shall include, but not be limited to:
(i) Name,
(ii) Birth date,
(iii) Email address,
(iv) Gender
(v) financial information such as Bank accountor credit card or debit card or other payment instrument details ;
(vi) physical, physiological and mental healthcondition;
(vii) sexual orientation;
(viii) medical records and history
(ix) Login ID and password,
(x) Location,
3.3. We may also seek permissions to usecamera, microphone, and phonebook/contact data at points where required.
3.4. We may also collect information otherthan Personal Information from You through the Website when You visit and /oruse the Website. Such information may be stored in server logs. SuchNon-Personal Information would not assist us to identify You personally. SuchNon-Personal Information may include
(i) Your usage details such as time,frequency, duration and pattern of use, features used and the amount of storageused,
(ii) Master and transaction data and otherdata stored in Your user account,
(iii) Internet Protocol address, browser type,browser language, referring URL, files accessed, errors generated, time zone,operating system and other visitor details collected in Our log files,
4. HOW WE COLLECT INFORMATION?
The methods by which We collect Your Information include but arenot limited to the following:
(i) When You register on Our Website,
(ii) When You create a profile on Our Websiteor as part of Services
(iii) When You provide Your Information to us,
(iv) When You use the features on Our Websiteand/or when You use Services,
(v) When You access Website or Services,
(vi) By use of cookies (discussed below).
5. HOW THE INFORMATION COLLECTED IS USED?
We collect Your Information for various purposes, including thefollowing:
(i) In order to enable You to use the Websiteand utilize the Services. For instance, You may provide Your health relatedinformation on the Website in order to consult privately with an HCP, or Youmay provide Your financial information in order to process a payment which Youneed to make on the Website.
(ii) to respond to Your inquiries;
(iii) to provide You with information aboutproducts and services available on the Website;
(iv) to personalize Your experience on theWebsite;
(v) to help You address Your problems incurredon the Website including addressing any technical problems;
(vi) for proper administering of the Website;
(vii) to conduct internal reviews and dataanalysis for the Website (e.g., to determine the number of visitors to specificpages within the Website);
(viii) to improve the services, content andadvertising on the Website;
(ix) to protect the integrity of the Website;and
(x) to respond to judicial process and provideinformation to law enforcement agencies or in connection with an investigationon matters related to public safety, as permitted by law.
(xi) to conduct analytical studies on variousaspects including user behaviour, user preferences etc
(xii) to make disclosures as may be requiredunder applicable law.
(above uses collectively referred to as "Purpose(s)")
6. HOW INFORMATION MAY BE SHARED ANDTRANSFERRED?
6.1. We may exchange, transfer, share, partwith all or any of Your Information, across borders and from Your country toany other countries across the world with Our affiliates / agents / third partyservice providers / partners / banks and financial institutions for thePurposes specified under this privacy Policy or as may be required byapplicable law or in case of sale, acquisition, merger or bankruptcy involving ApnaClinic..
6.2. You acknowledge that some countries whereWe may transfer Your Information may not have data protection laws which are asstringent as the laws of Your own country.
6.3. You acknowledge that it is adequate thatwhen ApnaClinic. transfers Your Information to any other entity within oroutside Your country of residence, ApnaClinic. will place contractualobligations on the transferee which will oblige the transferee to adhere to theprovisions of this Privacy Policy
7. HOW WE PROTECT YOUR INFORMATION?
7.1. The security of Your Personal Informationis important to us. We have adopted reasonable security practices and procedureto ensure that the Personal Information (protected health information)collected is secure. You agree that such measures are secured and adequate. Werestrict access to Your Personal Information to Our and Our affiliates'employees, agents, third party service providers, partners, and agencies whoneed to know such Personal Information in relation to the Purposes as specifiedabove in this Privacy Policy and provided that such entities agree to abide bythis Privacy Policy.
7.2. While We will endeavor to take allreasonable and appropriate steps to keep secure any information which We holdabout You and prevent unauthorized access, You acknowledge that the internet isnot 100% secure and that We cannot provide any absolute assurance regarding thesecurity of Your Personal Information. We nor any of the HCP on ApnaClinic.will not be liable in any way in relation to any breach of security orunintended loss or disclosure of information caused by Us in relation to YourPersonal Information.
8. COOKIES
We may store temporary or permanent 'cookies' on Your computer.A cookie is a small piece of data that is sent to Your browser from a webserver and stored on Your computer's hard drive. A cookie cannot read data off Yourhard disk or read cookie files created by other sites. Once You close Yourbrowser, the cookie simply terminates. For instance, by setting a cookie onYour browser, You would not have to log in a password more than once, therebysaving time while on the Websites. You can choose whether to accept cookies bychanging the settings of Your browser. You can reset Your browser to refuse allcookies or allow Your browser to show You when a cookie is being sent. If Youreject the cookies on the websites, You may still be able to use the Websites,but it shall be limited to certain minimal functionality. The only drawback tothis is that You may be limited only to some areas of the Websites or limitedto certain functions of the Websites. Some of Our business partners may usecookies on the Websites. Please note that We have no access to or control oversuch cookies. ApnaClinic. and Our business partners may use cookies to betterpersonalize the content, banners, and promotions that You see on the Websites.
9. LINKS
The Websites may contain links to other third party sites. Thethird party sites are not under the control of ApnaClinic.. Please note that ApnaClinic.is not responsible for the privacy practices of such third party sites. ApnaClinic.encourages You to be aware when You leave the Websites and to read the privacypolicies of each and every third party site that collects personal information.If You decide to access any of the third-party sites linked to the Websites,You do this entirely at Your own risk. Any links to any partner of the Websitesis the responsibility of the linking party, and ApnaClinic. shall not beresponsible for notification of any change in name or location of anyinformation on the Websites.
10. CORRECTING INACCURACIES OR UPDATINGPERSONAL INFORMATION
If Your Personal Information changes, or if You need to updateor correct Your Personal Information or have any grievance with respect to theprocessing or use of Your Personal Information, for any reason, You may sendupdates and corrections to us at support@apnaclinic.com and We will take all reasonable effortsto incorporate the changes within a reasonable period of time. If Your PersonalInformation is stored as part of Your profile on the Website, You can updateYour profile on the profile pages of the Websites.
You are not allowed to use the Website or the Services of theWebsite if any of the terms of this Privacy Policy are not in accordance withthe applicable laws of Your country.
11. COMPLIANCE WITH LAWS
You are not allowed to use the Website or the Services of theWebsite if any of the terms of this Privacy Policy are not in accordance withthe applicable laws of Your country.
12. GRIEVANCE OFFICER
We have appointed a Grievance Officer to address any concerns orgrievances that You may have regarding the processing of Your PersonalInformation. If You have any such grievances, please write to Our GrievanceOfficer at support@apnaclinic.com and Our officer will attempt to resolveYour issues in a timely manner.
ApnaClinic. reserves the right, in its solediscretion, to change, modify, add or delete portions of the terms of thisPrivacy Policy at any time.
Last updated: 06-July-2020